WASHINGTON - The US Department of Transportation (DoT) has fined Delta Air Lines $50,000 for ordering three Muslim passengers off planes even after the company's own security officials cleared them to travel.
Delta denied that it discriminated against the passengers in two separate incidents but agreed it could have handled the situations differently, according to a consent order released on Friday by the DoT.
The Department said the airline violated anti-bias laws by removing the passengers and ordered it to provide cultural-sensitivity training to pilots, flight attendants and customer-service agents involved in the incidents.
In one incident on July 26, 2016, a Muslim couple were removed from Delta Flight 229 at Charles de Gaulle Airport in Paris after a passenger told a flight attendant their behaviour made her "very uncomfortable and nervous".
"Mrs X" was wearing a headscarf and the passenger said "Mr X" had inserted something into his watch. The flight attendant said she saw Mr X texting on his cellphone using the word "Allah" several times.
The captain then spoke with Delta's corporate security, who said Mr and Mrs X were US citizens returning home and there were "no red flags". However, the captain refused to let them re-board the plane.
The DoT said the captain had failed to follow Delta's security protocol and it appeared that "but for Mr and Mrs X's perceived religion, Delta would not have removed or denied them reboarding" of their flight.(FA)